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Change With The Times
Our world is constantly changing.
Corporate America is changing and the relocation process and needs of
both small and large
corporations is changing.
Today’s corporate move administrator requires a service provider
that is aware of these changes and the importance of time, money and ability
to reduce stress for the new hire or transferee and their family involved
in relocation. Powell Relocation Group recognizes and understands
these challenging opportunities. Many small and large corporate account
move administrators nationwide presently place their trust in Powell Relocation Group
as a primary source to provide comprehensive innovative total relocation
services for their new hires and corporate transferees.
Atlas Van Lines Connection
Powell Relocation Group operates as an Atlas Van Lines
Interstate agent. Atlas Van Lines is currently the nation’s second
largest household goods mover, supported by a vast network of over 800
quality agents worldwide (in over 140 countries) including Atlas Van Lines
(Canada), Ltd. Atlas has been a consistent growth leader among the major
van lines with approximately 70% of revenues derived from our corporate
account base.
Flexible Corporate Move Programs
Forming partnerships
with corporate customers is what Powell Relocation Group
does best. The Powell family and all employee’s including our large
fleet of experienced drivers understand that the growth and success of
our business depends on repeat Corporate Account business and we are structured
to service the evolving needs of this competitive market. Unlike other
relocation service providers, we recognize individual companies have specific
needs. That’s why we don’t offer any “standard” relocation
packages. Powell Relocation Group will work closely with you to build
the best package possible within your relocation policy and budget parameters.
Corporate customers rely on us to listen, make professional educated recommendations,
and deliver success for you, your company and its employees.
Single Source of Responsibility (Move Coordinator)
Powell Relocation Group assigns a personal move
coordinator to each corporate account. Our move coordinators have an
average of 15 years experience
communicating and managing the entire relocation process. This dedicated
coordinator will understand and communicate your corporate policy on household
goods transportation and help your relocating employee plan every detail
of their move. This ability to properly council the transferee eases much
of the stress a move can cause and eliminates any unnecessary calls to
your corporate move administrator. Our coordinators follow a proven 26 step automated
monitoring system to assist him or her with tracking each step of
the move process and provide the transferee with a toll free number to
call with any questions. In case your transferee has any last minute changes
or questions that need to be communicated after hours or on weekends,
the same toll free number acts as a 24-hour, 7 day a week customer service
hotline.
PRG’s Pack & Haul Program
We realize
that quality drivers are the most important element in delivering success
for any move. That’s why we recruit the best in the business,
and provide them with the best compensation package in the industry. On
average, PRG’s drivers have 15 years experience packing and transporting
household goods.
Unlike many movers, our ability to Pack & Haul any
move makes us unique and sets us apart from the competition. This means
that the same driver can manage and oversee the entire move process from
the initial packing to final delivery. Having one driver provides your
relocating family with a more personal and comfortable feeling with the
people responsible for transporting their lifelong possessions. Our professional
drivers and packers are rated among the best in the industry. Recently,
PRG drivers earned the 2nd best quality hauling customer feedback out
of nearly 400 Atlas agents in the United States. PRG has earned the Atlas Hauling Excellence award 10 years in a row.
This means that our customers consistently rate our service over 4.5 on a scale of 1 - 5 with 5 being the best.
Considering
Outsourcing the Entire Relocation Process?
Selecting a total relocation service provider is not
only a large financial decision, but a reflection of your corporation
to its new and transferring employees. Powell Relocation Group has done
the homework for our corporate customer's. Not all third party reloction
companies are the same. PRG has developed partnerships with some of the
best third party relocation companies in the country. Based on your company's
volume, specific needs, and location, PRG can refer the best fit for your
corporation.
Post-Move Follow-Up
Powell Relocation Group realizes that a great move
doesn’t
end with final delivery to destination. Our move coordinator contacts
each customer within 48 hrs from final delivery to perform a friendly
follow up to find out if anything needs attention. A performance report
is also sent to each customer via e-mail or regular mail within 48hrs of
final delivery. In the unlikely event the customer has a claim for loss
or damage, PRG’s in house quality assurance manager
gets involved immediately. Our quality assurance manager handles claims
up to $250.00 over the phone and a check is forwarded the same day.
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